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Hayley
Joined Feb 21, 2022
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Last activity Mar 05, 2023
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Latest activity by Hayley
Hayley commented,
Is there a shortcut for leaving code snippets?
like this:somewhere.GetFunction()
Being a software support centre, we often have articles about the use of functions and troubleshooting parameters, etc.
I have to open the HTML code editor, find every function in my writing, and wrap it in code tags to add a code snippet that sits in line with normal text.
How I want this to work:
A button (like the code-block button) and a shortcut (e.g. Ctrl+Shift+X)
This is the existing code-block button in Zendesk.
Instead of inserting an entire code block div, the new shortcut or button will enter a short code snippet.
Slack does this perfectly, and has both options available to the user:
Note that the icon in Slack refers to the code snippet shortcut I am looking for. This same icon is used to open the HTML editor in Zendesk. I'd be happy with a keyboard shortcut for code snippets.
Please help.
Thanks
Hayley
View comment · Edited Jan 09, 2023 · Hayley
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Hayley commented,
Is there a multiple selection option?
Use case
I would like to add a fields for internal "feature list" that has four or five items.
A User can be associated with any number of these (0 or many).
View comment · Posted Mar 10, 2022 · Hayley
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Hayley created a post,
This issue is spread throughout Zendesk, but I feel it now that the Admin settings are a page away (or two extra clicks away).
When navigating through Zendesk I have noticed that each click opens a new tab.
A modern web page convention that I am used to is the single page application, which I am aware Zendesk is not but s background, assume I am used to using an SPA.
Take the following scenario/ steps:
I would like to modify the Role of a user.
I have to (from support)
1. Click on menu > Admin Centre (opens a new tab)
2. Click on People > Team Members
3. Find a user > click Edit (opens a new tab)
4. Under 'Role' Click Manage in Admin Centre (opens a new tab)
5. Edit the user's Role.
I now have 4 tabs open to do one action.
And throughout the day this grows and grows until I have 20, 30 plus tabs open!
Not user friendly, makes it hard to find where I should be and I'm constantly having to close tabs.
Would much rather the default be to open in this tab, with a middle (scroll-wheel) press opens a new tab.
On external links, I appreciate the open a new tab icon that appears, and fine if it's an article or a completely different type of page, but within my support workspace, and going between this an admin centre, I find it counter-productive.
Edited Mar 10, 2022 · Hayley
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