John Prather

Bump! I can't believe there is a field for Time Zone in Contacts and Local time of Requester in tickets but it isn't derived from the email headers or web browser time/zone/location information that is collected and tracked in events. We have a global team and global customer base so this is very useful information that we currently have to manually update. As noted before, it isn't even available for updating via a Trigger. Please provide this functionality as soon as possible.