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Alen Haric
Joined Dec 23, 2021
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Last activity Dec 23, 2021
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Latest activity by Alen Haric
Alen Haric commented,
CommentWorkflow best practices and recipes
The Escalation Triggers match criteria appears to be incorrect based on the way the "Comment" text condition matches (matches based on space, not commas). See here: https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules-
Also confirmed this with independent testing.
View comment · Posted Dec 23, 2021 · Alen Haric
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