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Alen Haric

Joined Dec 23, 2021

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Last activity Dec 23, 2021

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Alen Haric commented,

CommentWorkflow best practices and recipes

The Escalation Triggers match criteria appears to be incorrect based on the way the "Comment" text condition matches (matches based on space, not commas). See here: https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules-

Also confirmed this with independent testing.

View comment · Posted Dec 23, 2021 · Alen Haric

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