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Brian Dao

Joined Nov 29, 2022

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Last activity Nov 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Brian Dao

Brian Dao created a post,

Post Feedback - Reporting and analytics (Explore)

Was interested in creating a report that only shows requestors who have submitted 2 or more tickets and the ticket ID numbers for these requestors

Any help would be greatly appreciated!

Posted Nov 16, 2023 · Brian Dao

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Brian Dao commented,

Community comment Feedback - Ticketing system (Support)

Saw the bookmarklet above and wanted to say thank you for this workaround! Would it be possible to expand the script to hide the agents' names on the ticket? Thank you!

View comment · Posted Nov 07, 2023 · Brian Dao

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Brian Dao commented,

CommentCustomer portal

Also, would it be possible to frame the disclaimer text within a red box? Thank you!

View comment · Posted Oct 30, 2023 · Brian Dao

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Brian Dao commented,

CommentCustomer portal

Hello!

I would like to know how to include a hyperlink in the disclaimer text. For instance "click here" with it linked to https://support.zendesk.com/ for example. Thank you!

View comment · Posted Oct 30, 2023 · Brian Dao

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Brian Dao created a post,

Post Developer - Zendesk APIs

Hey there,

We are currently building out an integration and for some reason, it is requiring us to use a value for the Organization field to create a user via the API. I didn't see this documented at all and I am able to create a User without the Organization field via Postman. Any insight into what might be going on?

Posted Dec 08, 2022 · Brian Dao

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