Jackson Atkins

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Latest activity by Jackson Atkins
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    Jackson Atkins created a post,

    Markdown Formatting ignored in comments with author_id

    Hello,   I am trying to create tickets with a comment that has markdown formatted text. I have found that if an author ID is attached to the comment the markdown formatting is ignored but without t...

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    Jackson Atkins commented,

    Thanks for the responses. I thought this might be the case but I wanted to check and see if I missed something. Sometimes the API reference allows you to do things that are not documented.  What I'...

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    Jackson Atkins created a post,

    Create New Ticket With Two Comments

    Hello, I want to create a new ticket with two comments via API. One public and one private. The public comment will display the request from the user. The private comment will be added by a bot tha...