Tim Hartzuiker (pluscloud - Premier Zendesk Partner)

1. Zendesk updates
2. Announcements
3. Announcing Secure end-user experience integrations for Help center

Hi Zendesk, This is a very interesting announcement! It will open up the doors for some great use cases.  You can integrate data from your HR, finance, and learning management systems into help c...

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created July 03, 2023 14:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Product feedback: tables in side conversations

Hi, Would love to see this added as well. 

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created May 30, 2023 11:39
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi, Toby Sterrett, we are getting lots of positive feedback from our customers. It's a much better place for Side Conversations.  We do have one point of feedback. When your message gets long, the ...

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created March 03, 2023 14:46
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Content Blocks Translations

Strongly agree with this. In the current day, most companies will have multilingual support, so not having translations in content blocks almost defeats its purpose. As a Premier Zendesk Partner, w...

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Edited January 02, 2023 09:56
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Mei-E Loh, Thank you for your swift reply. To confirm, the FRT metric behind the feature gate is the SLA badge that is visible in Views and in a ticket? If yes, how can I contact you to send you...

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created March 24, 2022 08:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Mei-E Loh, What is this feature gate, is this an EAP or something else? I can't find FRT metrics for socials/messaging in this list. As a Zendesk Partner, we have a customer who is really waitin...

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created March 23, 2022 10:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

Adding HTML or Rich Text editing for Signatures would be a great feature.

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• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Created February 23, 2022 10:37
• 0 votes