Lara Cox
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Recent activity by Lara Cox-
Hi Christine Felicia, Thanks for the feedback. I've already implemented IVR routing in our ZenDesk instance. What I'm asking is if there is a way to ensure that a specific ticket form is selected w...
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Is there a way to assign a specific ticket form to a ticket created based on a specific IVR keypress?
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Hi Anne Ronalter Thanks for your reply. I just want to clarify specifically that I'm not asking about the ability for end users to leave a satisfaction rating over the phone in ZenDesk Talk after ...
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After enabling cc's and followers, we lose the ability to add a cc using a macro. We have light agents that need to be cc'd on certain ticket types to respond externally/outside of ZenDesk. Is ther...
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I'm looking for a glossary that defines how ZenDesk calculates it's metrics and what each metric means. For example: The average answer time metric - does this include greeting and time in the IVR ...
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Is there an update on this data set? We are almost a month in to Q3 now. The post was edited to remove the pinned post with any information regarding planning? What's going on ZenDesk? Did this ge...