Lara Cox
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Total activity21
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Last activity
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Posts
Recent activity by Lara Cox-
Enhanced ticket search functionality by ticket number
It would be a valuable enhancement to be able to search comma separated tickets numbers in the search bar in support to list out tickets below. Search functionality now only allows to search one ti...
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Trigger CSAT Email for Talk Tickets
If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email that is sent to the email associated to the user, even if their ticket was creat...