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Stephen Lee
Joined Jan 28, 2022
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Last activity Jul 17, 2023
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Stephen Lee commented,
CommentMeasuring success
Colleen Hall - any comment on my inquiry?
Since it was 10 days ago that I posted the question with no answer, I've decided to move away from that format, and now I have individual SLA policies that all have standard next-reply time values.
Does the quoted text mean *only* "The first policy whose conditions are satisfied by the ticket is applied to the ticket?" Thereby, subsequent policies whose conditions are satisfied are ignored?
View comment · Posted Jun 26, 2023 · Stephen Lee
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