Ramarajan T

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Recent activity by Ramarajan T

Coming soonOptimize bot interactions with tags that take you to the right agent, provide context, and give insights into bot efficiency. -------------Can we get the ETA for above feature
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- Ramarajan T
- Created August 02, 2022 09:03
- 1 vote
Any timeline on this please?
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- Ramarajan T
- Created July 08, 2022 11:13
- 2 votes
Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset
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- Ramarajan T
- Edited June 05, 2022 12:18
- 3 votes
We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.
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- Ramarajan T
- Created June 05, 2022 11:44
- 1 vote
Feature Request Summary: CC / Followers Tags should be captured into the ticket Description/Use Cases: We are trying to prfioritize and create the triggers based on the CC / Followers Tags. Busin...
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- Ramarajan T
- Created May 13, 2022 14:44
- 0 votes
It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.
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- Ramarajan T
- Created April 12, 2022 14:22
- 0 votes