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T Ramarajan

Joined Apr 12, 2022

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Last activity Aug 02, 2022

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ACTIVITY OVERVIEW

Latest activity by T Ramarajan

T Ramarajan commented,

Community comment Feedback - Chat and Messaging (Chat)
Community

Any timeline on this please?

View comment · Posted Jul 08, 2022 · T Ramarajan

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T Ramarajan commented,

Community comment Feedback - Reporting and analytics (Explore)
Community

Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset

View comment · Edited Jun 05, 2022 · T Ramarajan

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T Ramarajan commented,

CommentExplore recipes
Best practices and how-tos

We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.

View comment · Posted Jun 05, 2022 · T Ramarajan

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T Ramarajan commented,

Community comment Feedback - Ticketing system (Support)
Community

Feature Request Summary: 

CC / Followers Tags should be captured into the ticket

Description/Use Cases:

We are trying to prfioritize and create the triggers based on the CC / Followers Tags.

Business impact of limitation or missing feature:

To improve better experience for premium customers and reduce the escalation for Top most premium customers

 

View comment · Posted May 13, 2022 · T Ramarajan

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T Ramarajan created a post,

Post Feedback - Ticketing system (Support)
CC / Followers Tags not adding into the ticket
Refer the below ticket id

 

Your request (#10262323) has been updated. To add additional comments, reply to this email.

 

 

Jeffrey Reville (Zendesk Support)

Apr 21, 2022, 10:56 AM CDT

Hi Ramarajan,

Thank you for patiently waiting, I have received an update from one of our engineers we have tried our very best to achieve your desired workflow but this is something that we were not able to do so. 

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds.
 

 

Posted Apr 21, 2022 · T Ramarajan

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T Ramarajan commented,

Community comment Feedback - Ticketing system (Support)
Community

It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.

View comment · Posted Apr 12, 2022 · T Ramarajan

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