Dan L

I have what is I believe a similar and related issue to the one described here. The short version: We are getting 403 errors when our web crawler attempts to index our Zendesk Guide site articles. More information:

We use Lucidworks Fusion to index our website and provide search results to our customers. We are moving our support documentation to Zendesk, but we also want users searching on our website to discover our Zendesk documentation. 

Fusion allows us to add multiple datasources/websites to a collection to be searched together. Great! Tests with other websites showed this would work. Initially I did get this to work with our Zendesk site on 4/18. Fusion indexed it after some initial difficulties. I changed one setting on 4/19 and then the crawl failed. I changed it back and it failed again. I've gone through Fusion's settings all weekend trying may different settings to no avail. 

Then I thought to come here and search on what would cause Zendesk to return 403 errors. This post seems very closely related. What is really confusing is having it work once, and then having it fail. Is it possible Zendesk/Cloudflare has blocked our web crawler? Is there a way to authorize our web crawler? Discovery of our documentation via searching our website is critical to the support of our customers. I've submitted a ticket to Zendesk support, but thought I'd also post here. 

I wanted to chime in as another customer requesting the ability to use templates to create articles from inside Guide. This was a feature of the previous knowledge base I used. This helps us create more consistent documentation for our customers and helps our analysts create better documentation from the start.

For example, in Guide if I go to Add > Article I want to be able to fill in the usual info (Managed by, Visible to, Publish in Section, Author, Owner, Labels, etc) and then select a template to start from. Instead of seeing a blank screen to start from I'd like them to select from a small list of available templates and start from something like this: