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Jeremy Minor

Joined Nov 17, 2023

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Last activity Sep 04, 2024

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Latest activity by Jeremy Minor

Jeremy Minor created a post,

Post Feedback - Ticketing system (Support)

When using an ARM browser (new surface pro computer), the reply section will randomly add extra characters or words. This happens quite often and severely slows down the reply time. It doesn't happen on the 64 bit browser, just the new ARM versions. 

 

This also occurs when using tablets. I have a Samsung s9 ultra and experience the same issue every time. It seems like there is an issue with non-traditional laptops and support.

 

The app is terrible. It would be nice if this was fixed for those browsers.

Posted Sep 04, 2024 · Jeremy Minor

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Jeremy Minor commented,

CommentTicket automation and collaboration

Colleen Hall that would be great. Seems only admins can now do this.   

View comment · Posted May 03, 2024 · Jeremy Minor

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Jeremy Minor commented,

CommentTicket automation and collaboration

Did something change with these settings? Our agents lost the ability to @mention about 2 weeks ago.

View comment · Posted May 03, 2024 · Jeremy Minor

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Jeremy Minor commented,

CommentTicket customization

Is it possible to set ticket statuses by group?  I have some people requesting different options but they would not apply to other groups.

View comment · Posted Nov 17, 2023 · Jeremy Minor

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