Brett Bowser Jon Daniels

Similar to Nhan above - I don't even see the options. My entitlements are:

The Support Suite - Professional

Explore - Professional

We have one form - and the field I want, let's call it 'ACME Authorized' is a checkbox. When I create it, it appears under 'Fields' and as a moveable line under 'Forms' -

When I select the three ellipses I get just two options:

Edit

Deactivate

The type shows up as 'checkbox' as expected ..

Brett's comment above included "have you already created these conditional fields before navigating to the Ticket Forms page?" and this is a bit confusing because the _fields_ menu option is where the elipses appear, not on forms.

The above instructions start with "In Admin Center, click the Objects and rules icon () in the sidebar, then select Tickets > Forms." but the screenshot is clearly from the Fields menu .. the forms menu does not look the same?

Is this an entitlements issue? Some other configuration issue? Can you please post a video end-to-end on how to to this or clarify the instructions above?

Thank you, -Ali