Jacquie

Just transitioned our team to using the Knowledge App for both internal and external articles and the overwhelming feedback we received at the end of the training was the ability to copy directly to a section of an article. The workaround, of course, is to open the article in a browser but not extremely efficient and renders the app less desirable for some due to this limitation.

Hi Shannon, is it possible to see in the ticket Event or elsewhere if an agent assigned a ticket to themselves via Play Mode or otherwise (ie. searching for the ticket in the Search bar then choosing to Take it)?