Jacqueline Lolong

1. Community
2. Feedback - Help Center (Guide)
3. Ability to copy Anchor/Jump links in the Knowledge Capture Tool

Just transitioned our team to using the Knowledge App for both internal and external articles and the overwhelming feedback we received at the end of the training was the ability to copy directly t...

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• Jacqueline Lolong
• Created July 03, 2023 15:04
• 0 votes

1. Agent guide
2. Ticket basics
3. Manually assigning a ticket

Hi Shannon, is it possible to see in the ticket Event or elsewhere if an agent assigned a ticket to themselves via Play Mode or otherwise (ie. searching for the ticket in the Search bar then choosi...

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• Jacqueline Lolong
• Created January 17, 2023 16:54
• 0 votes