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Mario Wijaya

Joined Mar 07, 2022

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Last activity Nov 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Mario Wijaya

Mario Wijaya created a post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello,

 

I have a question about the Zaf app for ticket editor. I am using ticket.editor.insert to insert a string, which contains markdown/HTML text for the link (e.g., `[hello](https://test.com)`).

 

The documentation does mention the sanitation and removal of html and/or css. Is there any way to do this so the text `hello` becomes a linkable text rather than a plain text `[hello](https://test.com)`.

 

For Zendesk api, I could specify the html_body parameter which resolves the issue but I don't see similar functionality for the ZAF app for the ticket editor.

 

Thanks in advance!

Posted Nov 29, 2024 · Mario Wijaya

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Mario Wijaya commented,

Community comment Developer - Zendesk APIs

Markdown works perfectly. Thanks!

View comment · Posted Mar 28, 2022 · Mario Wijaya

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Mario Wijaya commented,

Community comment Developer - Zendesk APIs

The API reference that you are referring to is the "Post comment" to a community post and not to a ticket.

I am referring to a customer submitting a ticket through the webform or by other channels and then I would use Zendesk API to surface a private comment on the ticket for our agent's reference.

This is what I am referring to: [Link](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/)

Does that make sense? Thanks in advance!

View comment · Edited Mar 27, 2022 · Mario Wijaya

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Mario Wijaya created a post,

Post Developer - Zendesk APIs

Hello,

I am testing adding the private comment to the ticket via Zendesk API. Any documentation on how to add a mixture of text and URL link (via html tag)?

I tried using `>` but it doesn't render as a hyperlink. Any help would be appreciated.

Thanks!

Posted Mar 25, 2022 · Mario Wijaya

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Mario Wijaya commented,

Community comment Developer - Zendesk APIs

Hi Greg,

Thanks for the information. You are right - I was able to resolve by looking at the required fields to be filled.

Thanks,

 

Mario

View comment · Edited Mar 07, 2022 · Mario Wijaya

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Mario Wijaya created a post,

Post Developer - Zendesk APIs

Hello,

I have successfully tested the Zendesk API a few weeks ago (specifically adding the public and/or internal comment as well as solving the ticket).

An example of a request payload will be

{'ticket': {'comment': {'body': '', 'public': True}, 'status': 'solved'}}

Note that this worked perfectly a few weeks ago. Now that I am testing it again - the API works when 'status' element is not passed in (ie. I was able to add a comment but can't solve the ticket regardless of whether there's an assignee or not -- I also tried to solve the ticket without adding a comment and that also failed).

Looking at the request status logs, I am getting a 422 which is weird because this worked flawlessly a few weeks ago. Any idea what could be the issue?

 

Thanks!

Edited Mar 07, 2022 · Mario Wijaya

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