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Meg
Joined Jul 14, 2022
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Last activity Jul 14, 2022
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Latest activity by Meg
Meg commented,
Community comment Feedback - Ticketing system (Support)
Our team just recently switched over to the new Agent Workspace and this was an immediate headache. We also used to use the Internal Notes with the old workflow to draft responses before making the replies public. Having the replies not carry over plus the additional click to toggle between an Internal Note and Public Reply is a big pain point for us.
View comment · Posted Jul 14, 2022 · Meg
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