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Amoreen Armetta

Joined Sep 08, 2022

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Last activity Dec 11, 2024

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Latest activity by Amoreen Armetta

Amoreen Armetta created a post,

Post Feedback - Help Center (Guide)

We've used

Insert a note.

for over two years with no problem. (I don't remember what you call the custom HTML class tags in Zendesk.) Recently, this tag has caused formatting errors when inserted into an ordered or unordered list. The note doesn't render when published, or adding the tag causes wonky list formatting throughout the rest of the article. 

Here's the solution I came up with as a workaround:
I unformat the list so each line has a

tag. Like this:  

line one

.

I add

Insert a note.

in the appropriate place. 

I reformat the text as an ordered or unordered list. 

I tab the

Insert a note.

line, so it becomes a sub-bullet. The HTML then changes from

Insert a note.

to
  • Insert a note.
  • enclosed by ordered or unordered list tags, like this:

         

    1.      Step one.
           

               
      • My note.

      •      

         

    2. Please let me know if you have any questions, I took screenshots and can repro this issue. 

    Posted Dec 11, 2024 · Amoreen Armetta

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    Amoreen Armetta commented,

    CommentWorking with articles in the knowledge base

    Hello!

    Is there now an ETA for using images in the content blocks feature? I also posted in your community. 

    Additionally, will the feature support videos and GIFs? 

    View comment · Posted Sep 08, 2022 · Amoreen Armetta

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