Recent searches


No recent searches

Angela Kim's Avatar

Angela Kim

Joined Jun 27, 2022

·

Last activity Jun 08, 2023

Following

0

Followers

0

Total activity

6

Vote

1

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Angela Kim

Angela Kim commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 to this improvement as well! This would be a huge improvement to both the end user and agent experience. 

View comment · Posted Oct 12, 2022 · Angela Kim

0

Followers

2

Votes

0

Comments


Angela Kim commented,

Community comment Feedback - Ticketing system (Support)

This would be a great benefit and win to have the ability to insert links and hyperlinks in Messaging since it already exists as a feature in Support and Live chat. 

We have to manually restrategize all our 1000+ macros since hyperlinks are supported in Support and Chat but not not Messaging. 

It is both a poor agent and end user experience as links appear in long form and makes it very clunky especially if they are inserted within the body of a macro

View comment · Posted Jun 27, 2022 · Angela Kim

0

Followers

1

Vote

0

Comments