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Angela Kim
Joined Jun 27, 2022
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Last activity Jun 08, 2023
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Latest activity by Angela Kim
Angela Kim commented,
+1 to this improvement as well! This would be a huge improvement to both the end user and agent experience.
View comment · Posted Oct 12, 2022 · Angela Kim
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Angela Kim commented,
This would be a great benefit and win to have the ability to insert links and hyperlinks in Messaging since it already exists as a feature in Support and Live chat.
We have to manually restrategize all our 1000+ macros since hyperlinks are supported in Support and Chat but not not Messaging.
It is both a poor agent and end user experience as links appear in long form and makes it very clunky especially if they are inserted within the body of a macro
View comment · Posted Jun 27, 2022 · Angela Kim
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