Jason Wong
-
Total activity17
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions8
Activity overview
Latest activity by Jason Wong-
Jason Wong commented,
Hi Jessica Peck I am interested to know where/how you applied the JS code to change the Admin options for setting the status as you coded here. I've done everything else but interested in changing ...
-
Jason Wong commented,
How do I associate a contact that is sync'd from SFDC to Zendesk if the contact does not have an email address, but the contact record in SFDC is mapped to an Organization?
-
Jason Wong commented,
When setting up a JWT for end users to login vs. agents with SSO. the login page is missing the forgot password link. Any way to add that back? Our customers are unable to request a password rese...
-
Jason Wong commented,
Has anyone solved the issue where any comment update in a JIRA issue triggers the integration back to Zendesk even if the state doesn't change in JIRA?
-
Jason Wong commented,
Hi Jupete, That does not quite work for us as we already have these attachments in one Help Center that need to be moved to the new Help Center as part of a consolidation. These were accepted at on...
-
Jason Wong commented,
I am performing a migration of Help Center guides and we cannot move over existing attachments that were accepted over the 20mb limit. How can I get them over? I agree 20mb is too small.
-
Jason Wong commented,
Hi Afabio, Yes, I was able to ascertain that the user fields and org fields in placeholders use different id values. We've resolved that issue now.
-
Jason Wong commented,
We have created a trigger & macro that initiates a side conversation for email however, in the To field we are populating it with a placeholder to the organization area. ie. {{ticket.organzation.cu...
-
Jason Wong commented,
In the trigger actions I do not see a Side Conversation with Slack, is that planned or will it be available anytime in the future. I only see Email and Ticket options which you can take action on. ...