Jason Wong
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Total activity8
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Last activity
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Activity overview
Latest activity by Jason Wong-
Jason Wong commented,
Hi Jupete, That does not quite work for us as we already have these attachments in one Help Center that need to be moved to the new Help Center as part of a consolidation. These were accepted at on...
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Jason Wong commented,
I am performing a migration of Help Center guides and we cannot move over existing attachments that were accepted over the 20mb limit. How can I get them over? I agree 20mb is too small.
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Jason Wong commented,
Hi Afabio, Yes, I was able to ascertain that the user fields and org fields in placeholders use different id values. We've resolved that issue now.
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Jason Wong commented,
We have created a trigger & macro that initiates a side conversation for email however, in the To field we are populating it with a placeholder to the organization area. ie. {{ticket.organzation.cu...
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Jason Wong commented,
In the trigger actions I do not see a Side Conversation with Slack, is that planned or will it be available anytime in the future. I only see Email and Ticket options which you can take action on. ...