Silas Johnson
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Total activity37
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Silas Johnson-
Silas Johnson commented,
Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?
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Silas Johnson commented,
is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can se...
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Silas Johnson commented,
What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?
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Silas Johnson commented,
Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?
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Silas Johnson created a post,
Multiple Products for helpdesk
Our company has multiple products. I have seen a competitor that also uses zendesk for guide and their chatbot is able to ask the customer what product they need support with (in the chat) before s...
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Silas Johnson commented,
We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, a...
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Silas Johnson commented,
We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise? Thank you!
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Silas Johnson commented,
we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?
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Silas Johnson commented,
Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being s...
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Silas Johnson commented,
it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger