Silas Johnson
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Recent activity by Silas Johnson-
Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?
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is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can se...
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What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?
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Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?
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We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, a...
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We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise? Thank you!
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we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?
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Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being s...
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it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger
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Im having tons of trouble with the first bump. It is not sending me the first email notification, even though in the events, it said that the automation fired, and it also tags the ticket stating t...