Rachel Inbar
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Total activity9
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes4
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Subscriptions0
Activity overview
Latest activity by Rachel Inbar-
Rachel Inbar commented,
I'm a Zendesk user. The help center that I'm talking about is the one I run for the company that I work for--not this, which is part of Zendesk's support center.
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Rachel Inbar commented,
There are two kinds of follow. One is new articles and one is new articles and comments. Our help center has no comments, so it isn't relevant for us.
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Rachel Inbar commented,
The feature is to follow a section and then be notified of all newly published articles in that section.
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Rachel Inbar commented,
Yes. This is true both for our end users and our staff members.
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Rachel Inbar commented,
My users (and I) have stopped receiving notifications when I publish a new article in the section that they are following. How can we troubleshoot this, as this is a huge problem for our company--t...