Zachary Wright-Faust

Hello Zendesk commnuity,

I am working on automating an account setup process that relies on users submitting a ticket through Zendesk for initiation. There is a template that users must follow when submitting the ticket, so there are a couple of pieces of information that are always included in the body of these tickets. I am looking for a way to periodically (either run a few times per day or run off a trigger as soon as a new account setup ticket comes in) scan through the new account request tickets and export the two data points I need to an external spreadsheet (can be Excel, Google Sheets, etc). I was looking at something like Zapier, but I wasn't able to pull specific data from the body of the tickets with this tool. Has anyone out there done anything like this, and if so, do you have any recommendations? 

 

Thank you,