Ryan

1. Community
2. Zendesk APIs
3. New Ticket Created When Customer Responds to SMS

Bueller?

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• Ryan
• Created January 13, 2022 21:25
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1. Talk
2. ...
3. SMS and Text message help
4. How can I send a text to customers on a ticket that originated in a non-SMS channel?

Got it, thanks Sabra 

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• Ryan
• Created January 12, 2022 23:35
• 0 votes

1. Talk
2. ...
3. SMS and Text message help
4. How can I send a text to customers on a ticket that originated in a non-SMS channel?

Don Moser - Does this still work? I've followed the steps you outlined but {{ticket.latest_comment}} is not listed as an available placeholder.

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• Ryan
• Created January 11, 2022 21:31
• 0 votes