Recent searches


No recent searches

fabio's Avatar

fabio

Joined Aug 26, 2022

·

Last activity Sep 01, 2022

Following

0

Followers

0

Total activity

6

Votes

2

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by fabio

fabio created a post,

Post Developer - Zendesk SDKs

Hello everyone

As written in the title, I would like to find a solution in order to show the chat button even when agents are offline, without giving visitors the ability to open tickets (so without using contact form or offline form).

In other words I would like the visitor to be able to write to agents only via chat and only when agents are online.

At the moment, when agents are offline, the chat button disappears and the visitor donesn't know agents are offline and doesn't know at what time they will be available again.

I would like to find a solution where the button remains, in order to warn visitors that agents are offline and customize the message to show for example working hours.

I tried suppressing all except chat, but it doesn't seem to work

Edited Aug 29, 2022 · fabio

0

Followers

2

Votes

1

Comment


fabio commented,

CommentHow to manage the widget for live chat

What if I want to keep the chat button (which alerts agents are offline) but don't want visitors to be able to open tickets when offline?

Thank you

View comment · Posted Aug 26, 2022 · fabio

0

Followers

1

Vote

0

Comments