Regina Giuliani
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Total activity310
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Last activity
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Member since
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Following6 users
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Followed by0 users
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Votes102
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Subscriptions200
Activity overview
Latest activity by Regina Giuliani-
Regina Giuliani commented,
We have the same issue. We'd love to be able to append new values to a field via a csv upload.
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Regina Giuliani commented,
Has anyone run into an issue where certain users do not see the Ticket Field Manger settings? We're running into an issue where some of our agents are not see the fields as read-only or are seeing ...
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Regina Giuliani commented,
This would be super helpful. We're using the Zendesk app called Ticket Field Manager to hide or make fields read-only today and it's working for us to some degree. We've created dummy groups so we ...
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Regina Giuliani commented,
+1 Agree. It seems random when it pops up.
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Regina Giuliani commented,
+1 Anastasia comment
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Regina Giuliani commented,
I agree with Troy. Admins should be able to mandate the use of 2FA and turn off the don't ask again for 30 days. That goes against our corporate security policy as well.
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Regina Giuliani commented,
We too would like to see a way to segment the custom statuses by different groups.
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Regina Giuliani commented,
I too am curious the impact on light agents??