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Andrei Vasin
Joined May 31, 2023
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Last activity Jan 03, 2024
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Latest activity by Andrei Vasin
Andrei Vasin created a post,
Hey!
I'm migrating service for Zendesk Channel Integration from one k8s cluster to another. I need to change manifest_url for Channel installer app after migration. It seems impossible and I get an error: "Only certain changes to requirements.json are allowed when updating an app. Please review the documentation to see what is allowed."
I don't see any reason why manifest_url is restricted for changing. Please, consider adding possibility to change manifest_url.
Related article
https://developer.zendesk.com/documentation/apps/app-developer-guide/apps_requirements/#updating-or-deleting-requirements
Problem with creating a new app instead of updating existing:
- manual accounts migration from one app to another
- existing tickets would be "hang" since they won't receive updates from existing channel integration and will be ignored by new app
- fixing by hand all current triggers/automations/... that depends on current app
- deletion of existing application would lead to missing criteria for search as well as other features of Channel integration (for example, clickthrough link)
Posted Dec 21, 2023 · Andrei Vasin
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Andrei Vasin commented,
Hey!
I got an email about discontinuation of URL and branded targets.
Email states:
Convert your current Targets to webhooks by following these instructions provided on Zendesk’s Help Center. The instructions cover migrating the following targets:
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URL
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Salesforce
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Twilio
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SugarCRM
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Basecamp
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Clickatell
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MsDynamics
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GetSatisfaction
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Flowdock
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Campire
I see instructions only for URL targets here, what about the rest of the list?
View comment · Posted Dec 14, 2023 · Andrei Vasin
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Andrei Vasin created a post,
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
Hey! We would like to have some API methods for listing all user content expecting moderation (desirably with reason why it was sent for moderation) and approving/discarding it. It could simplify life of out moderation team, reducing their workload by introducing some automation where it is possible.
What problem do you see this solving? (1-2 sentences)
On our "JetBrains IntelliJ products" community forum https://intellij-support.jetbrains.com/hc/en-us/community/topics users often use links like https://*.jetbrains.com, which leads to moderation of that post/comment. We would like to auto-approve such posts and reduce amount of work done by hand.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Last affected today, community forums are pretty busy. Moderation team approved such post by hand. Lack of this functionality affects us everyday by increasing amount of work for moderation team + increasing delay for some end-user posts/comments to be published.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
By hand moderation here:
https://*.zendesk.com/knowledge/community_content_moderation/
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
It would be nice to list all content expecting moderation via API with reasons, why content is expecting moderation in the first place, and opportunity to approve/discard content via API. Based on that we would be able to implement some automation on our side, which would approve all content sent for moderation only because of *jetbrains.com links.
Posted Oct 25, 2023 · Andrei Vasin
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Andrei Vasin created a post,
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
It would be nice to have control over icon, shown at the root level if Help Center, now it is Zendesk icon. Example:
https://jbsyoutrack.zendesk.com/favicon.ico
Icon shown to our customers in search engines (Google, Bing, etc), which are sometimes confused by root level favicon.
Note: now only this icon is controlled by Guide settings
https://jbsyoutrack.zendesk.com/hc/favicon.ico
What problem do you see this solving? (1-2 sentences)
Incorrect icon in search engine's results.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Last affected - today. Incorrect icon was shown in search results. Customers are less likely to click this link, because they see unfamiliar icon. Screenshot:
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, sometimes requesting reindexing from search engine helps, but it is problematic to do it for every Help Center and for every search engine.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Custom favicon is shown as a root level favicon
https://support.zendesk.com/hc/en-us/articles/4408828956186-Adding-a-custom-favicon-to-your-Zendesk
Edited Oct 03, 2023 · Andrei Vasin
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Andrei Vasin commented,
Does request list introduce a possibility to view requests for an end-user across all brands?
Original tread about this feature request:
View comment · Posted May 31, 2023 · Andrei Vasin
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