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Mark Ganusevič
Joined Mar 10, 2022
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Last activity Dec 29, 2023
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Latest activity by Mark Ganusevič
Mark Ganusevič commented,
Hi, great feature. Will there be API access?
View comment · Posted Sep 18, 2023 · Mark Ganusevič
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Mark Ganusevič commented,
This feature is not usable for us without direct messages.
Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.
View comment · Posted Jun 02, 2023 · Mark Ganusevič
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Mark Ganusevič commented,
Hi, when is it planned to roll this out natively into messaging answer bot flow?
View comment · Posted May 11, 2023 · Mark Ganusevič
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Mark Ganusevič commented,
Good question by Anton, I think this would be a major improvement. 😉
View comment · Posted Mar 10, 2023 · Mark Ganusevič
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Mark Ganusevič commented,
Hi!
Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?
E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?
View comment · Posted Feb 14, 2023 · Mark Ganusevič
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Mark Ganusevič commented,
Hi!
This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?
Thank you!
View comment · Posted Aug 04, 2022 · Mark Ganusevič
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Mark Ganusevič commented,
Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.
View comment · Posted Jul 28, 2022 · Mark Ganusevič
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Mark Ganusevič commented,
Hi!
It's very confusing why this was a design choice:
SLA is not paused when ticket status is Pending
, I assume since this already works for Resolution time - it should also work for Reply time?
Is this on the roadmap for the SLA system rework?
Thank you!
View comment · Posted Jul 19, 2022 · Mark Ganusevič
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Mark Ganusevič commented,
The same feedback from our side, ID's are not as useful as Titles/Subjects
View comment · Posted May 24, 2022 · Mark Ganusevič
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Mark Ganusevič commented,
Really distracting, please just give us a checkbox to remove it. :)
View comment · Posted May 11, 2022 · Mark Ganusevič
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