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Mark Ganusevič

Joined Mar 10, 2022

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Mark Ganusevič

Mark Ganusevič commented,

CommentViewing and using dashboards

Hi, great feature. Will there be API access?

View comment · Posted Sep 18, 2023 · Mark Ganusevič

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Mark Ganusevič commented,

CommentTicket automation and collaboration

This feature is not usable for us without direct messages.

Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.

View comment · Posted Jun 02, 2023 · Mark Ganusevič

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Mark Ganusevič commented,

CommentManaging Talk

Hi, when is it planned to roll this out natively into messaging answer bot flow?

View comment · Posted May 11, 2023 · Mark Ganusevič

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Mark Ganusevič commented,

CommentUsing legacy AI agent functionality

Good question by Anton, I think this would be a major improvement. 😉

View comment · Posted Mar 10, 2023 · Mark Ganusevič

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Mark Ganusevič commented,

CommentTeam members and groups

Hi!

Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?

E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?

View comment · Posted Feb 14, 2023 · Mark Ganusevič

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Mark Ganusevič commented,

CommentTicket customization

Hi!

This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?

Thank you!

View comment · Posted Aug 04, 2022 · Mark Ganusevič

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Mark Ganusevič commented,

Community comment Feedback - Reporting and analytics (Explore)

Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.

View comment · Posted Jul 28, 2022 · Mark Ganusevič

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Mark Ganusevič commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hi!

It's very confusing why this was a design choice:

SLA is not paused when ticket status is Pending

, I assume since this already works for Resolution time - it should also work for Reply time?

Is this on the roadmap for the SLA system rework?

Thank you!

View comment · Posted Jul 19, 2022 · Mark Ganusevič

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Mark Ganusevič commented,

Community comment Feedback - Ticketing system (Support)

The same feedback from our side, ID's are not as useful as Titles/Subjects

View comment · Posted May 24, 2022 · Mark Ganusevič

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Mark Ganusevič commented,

Community comment Feedback - Ticketing system (Support)

Really distracting, please just give us a checkbox to remove it. :)

View comment · Posted May 11, 2022 · Mark Ganusevič

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