Mark Ganusevič
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Total activity38
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Last activity
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Activity overview
Latest activity by Mark Ganusevič-
Mark Ganusevič created a post,
Outlook forwarding breaks threading chain for first replies
Hi! Since Zendesk natively doesn't have good management for blocking e-mail with rules (you can only close a ticket, which then collects dust and interferes with search), we're using Inbox Rules in...
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Mark Ganusevič commented,
Hi! This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore? Thank you!
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Mark Ganusevič commented,
Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.
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Mark Ganusevič commented,
Hi! It's very confusing why this was a design choice: SLA is not paused when ticket status is Pending , I assume since this already works for Resolution time - it should also work for Reply time?...
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Mark Ganusevič commented,
The same feedback from our side, ID's are not as useful as Titles/Subjects
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Mark Ganusevič commented,
Thanks for the reply John Costello! Ideally, it should be possible to cover the timespan until you can get the daily data, so: - # of active tickets right now (per status, except closed) - tickets...
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Mark Ganusevič commented,
Hi! Any way to have live dashboard for tickets arrived during the whole working day? (9 or 24 hours)? 30-60 minutes is really not that useful.
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Mark Ganusevič commented,
Really distracting, please just give us a checkbox to remove it. :)