Mark Ganusevič
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Total activity50
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Last activity
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Activity overview
Latest activity by Mark Ganusevič-
Mark Ganusevič commented,
Any plans to make this editable by agents personally for individual layouts?
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Mark Ganusevič commented,
Hi, great feature. Will there be API access?
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Mark Ganusevič commented,
This feature is not usable for us without direct messages. Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.
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Mark Ganusevič commented,
Hi, when is it planned to roll this out natively into messaging answer bot flow?
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Mark Ganusevič commented,
Good question by Anton, I think this would be a major improvement. 😉
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Mark Ganusevič commented,
Hi! Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs? E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser ...
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Mark Ganusevič created a post,
Outlook forwarding breaks threading chain for first replies
Hi! Since Zendesk natively doesn't have good management for blocking e-mail with rules (you can only close a ticket, which then collects dust and interferes with search), we're using Inbox Rules in...
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Mark Ganusevič commented,
Hi! This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore? Thank you!
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Mark Ganusevič commented,
Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.
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Mark Ganusevič commented,
Hi! It's very confusing why this was a design choice: SLA is not paused when ticket status is Pending , I assume since this already works for Resolution time - it should also work for Reply time?...