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Rich
Joined Apr 22, 2022
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Last activity Apr 22, 2022
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Rich commented,
Community comment Feedback - Help Center (Guide)
This needs urgently resolving, When a customer comments it should raise a ticket. sending the Author an email is useless. the whole point of Zendesk for us was to stop using email for support! The suggestion of all agents following all articles is no good either as there are so many articles in our knowledge base which is expanding all the time.
View comment · Posted Apr 22, 2022 · Rich
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