lucia digirolamo

“To include alternative text or customize the button in any way, you would need to integrate it into your custom implementation”

It means that  I cannot use the text provided by the zendesk interface,  so I cannot use that field,  I have to write my text directly on my  website, have I understood it correctly?

When I create a new web widget via the messaging and social menu, I can also add an alternative text in the style > launcher section. 

However, this message disappears from my website if I use a custom launcher instead of a default one. 

I create my custom launcher using the provided API (https://developer.zendesk.com/api-reference/widget-messaging/web/core/#open) but I don't see in the documentation any way to add the alternative message to the custom launcher. 

Currently, on my  webpage, I have only the snippet to include the widget plus the javascript required to open the chat on the click: 

const conversationBadge = document.querySelector('#conversation-badge');

         // on page load always close widget
        zE('messenger', 'close');

        conversationBadge.onclick = () => {
          // open widget
          zE('messenger', 'open');
        }

what do I have to add to have the alternative text displayed as well ? 

Thanks