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naira
Joined Sep 07, 2022
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Last activity Jun 03, 2024
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Latest activity by naira
naira commented,
HI Dainne, that didnt answer my question. I wasn't asking about permissions (that I already know)….I was asking how we can have end-users enter their profile information on the Community (Gather) forum and if we as Admins can control that.
View comment · Posted Jun 03, 2024 · naira
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naira commented,
In Gather/Community, how do we ensure users enter their profile details like name and industry/job title, etc. and we do not have duplicates (alias names can be duplicate right now)? Can we make some of the fields mandatory to fill in so that the user profile is more meaningful?
View comment · Posted May 29, 2024 · naira
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naira commented,
It seems we are waiting way too long for the Semantics search to be enabled on our help center. It is very frustrating because our current Zendesk search is so bad...our search analytics are not improving ad we were hoping this could help us. No one at Zendesk is giving a timeline for us...we have been their customers since 2017 now. This is causing us lots of search related issues and the default search itself should have been good. Our users now use Google search to get to our help center articles as that is much more accurate and better. It has been a year now since you rolled it out in the first place...what is taking you so long to roll it out to us???
View comment · Posted Jan 26, 2024 · naira
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naira commented,
We have been waiting all this year for our help center to get the semantics search...how long will it take Zendesk to roll it out to all? Our existing search is not that great and we have been hoping this would help us, Can we get an update as to what's going on?
View comment · Posted Oct 05, 2023 · naira
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