Jarrad Richards

1. Community
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

Sean Cusick We're at the end of November now, any ETA available please? Would love to see if it's possible to retain features such as CodeTwo (signature manager), to stop double handling of signatu...

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• Jarrad Richards
• Created November 23, 2023 01:27
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. SLA badge to calculate in Business hours

Thanks Amy Dee. I agree 100% the approach to ensure scalability and upkeep the 'Follow the Sun' model.  Appreciate the discussion, here in ANZ, majority of customer don't need to service 'many' reg...

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• Jarrad Richards
• Created June 18, 2023 23:11
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA badge to calculate in Business hours

Amy Dee Interesting take on why that was chosen. If you solely use business hours as a company, seeing calendars hours can actually be quite confusing on a Friday afternoon and not necessarily sugg...

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• Jarrad Richards
• Edited June 07, 2023 05:20
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Fiona  Are you able to check on the tickets that are prior May 2022 and see if they are a archived tickets? The events log in the customer context panel also doesn't show ticket that are now 'archi...

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• Jarrad Richards
• Created March 15, 2023 23:24
• 0 votes