Julian

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk inegration with Google Maps

Hi This is quite a specific request and i believe this problem requires custom solution. It for sure can be solved using Zendesk webhooks and triggers functionality. I will share my possible approa...

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• Julian
• Edited November 07, 2022 14:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Turn On/Off Rick Text Editing

Hi Susana Had similar issue some time ago. It is not possible to completely disable the rich content inside the tickets (contacted Zendesk support). However, it is possible to change Rich content t...

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• Julian
• Edited November 07, 2022 11:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Using Placeholder Text for to reduce to Initials

Hi Caitlin You can use something like  {{ticket.requester.first_name | slice: 0,3}} {{ticket.requester.last_name| slice: 0,3}} To get only the first three symbols of both parts. And all in uppercas...

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• Julian
• Edited November 07, 2022 10:54
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Suggestion: Add newline formatting in macros for Custom Ticket Fields (multi-line text)

Hi Kyle Just used a similar solution to yours. You can use the {{ line | url_decode }}, it will remove + symbols and all other previously encoded symbols. {% assign address = ticket.ticket_field_12...

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• Julian
• Edited November 07, 2022 08:03
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Remove "NULL" values from Dashboard Filter

+ https://support.zendesk.com/hc/en-us/articles/4411973772186-What-does-the-Null-option-mean-in-my-Explore-filter-. "Sometimes it is not useful and does not apply to the filter at all." - Yes. What...

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• Julian
• Edited September 23, 2022 11:11
• 0 votes