saasten (light agent)
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Last activity
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Activity overview
Latest activity by saasten (light agent)-
saasten (light agent) commented,
if I want to pull data from zendesk explore like: distinguish whatsapp tickets from phone number 1 with whatsapp tickets from phone number 2 is it the same as the following article? using tags as a...
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saasten (light agent) commented,
how if customer doesn't reply whatsapp chat more than 24 hours? are agent still can send a chat?
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saasten (light agent) commented,
Amisha Sharma can we use this feature request now?where's the setting to activated?
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saasten (light agent) created a post,
Ticket Tags Name and User Field Tags Name Must have a Validation (can't be the same name)
Why are the tags on the user and the tags on the ticket not distinguished?What I mean is that the tag on the user and the tag on the ticket shouldn't be the same in the name.This is had an effect w...
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saasten (light agent) commented,
Chad Susa Russell Cheemaybe you can help me to answer my question
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saasten (light agent) commented,
zendesk1._domainkey.firstbrand.com what is "domainkey" stand for? am i just need to write "domainkey"? and; How if my domain email is used .go.id like example mycompany.go.id am i need to write lik...
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saasten (light agent) commented,
I can't do this in messaging section
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saasten (light agent) commented,
Hi Dane. I think your trigger for messaging is not working. that condition "wait" only for delaying the message to send to end-user. that condition will always send a message to end-user eventho ...
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saasten (light agent) created a post,
SLA based on group
I need an SLA that can stop and run according to the group, what metrics should I use?