ariya sacca utama
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Last activity
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Activity overview
Latest activity by ariya sacca utama-
ariya sacca utama created a post,
What caused ticket visibility change from private to public in zendesk messaging
I have searched and conducted experiments, that what caused ticket visibility to change from private to public in Zendesk messaging is when the ticket has passed 10 minutes since the ticket was cre...
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ariya sacca utama created a post,
What caused ticket visibility change from private to public in zendesk messaging
I have searched and conducted experiments, that what caused ticket visibility to change from private to public in Zendesk messaging is when the ticket has passed 10 minutes since the ticket was cre...
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ariya sacca utama commented,
what if i just want to hide field only for 1 group? while the group that I have is 100 groups. do I have to do a list for "allow hide group for" 99 groups? is it not possible if only to hide the fi...
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ariya sacca utama commented,
Hello any updates about this issue?because i got the same issue
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ariya sacca utama commented,
I have a question about Explore/Report Group SLAs: 1. Why I can't find any metrics about Group SLA - Value? (*picture) - In the red rectangle 2. Why I can't find any custom fields in attribute...
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ariya sacca utama commented,
I have a question about Explore/Report Group SLAs: 1. Why I can't find any metrics about Group SLA - Value? (*picture) - In the red rectangle 2. Why I can't find any custom fields in attribute...
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ariya sacca utama commented,
Hi Zsa Trias Sorry, I mean makes the field directly mandatory without using conditions (as an agent)
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ariya sacca utama commented,
any updates about this? sure this feature will be very helpfull to update a field (drop-down) to add new value in existing field with csv
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ariya sacca utama commented,
Hello any updates about mandatory fields in ticket? why we can't set a field as mandatory (without condition)? I mean I just wanted to set a field as mandatory not only for submit as SOLVED ticket
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ariya sacca utama created a post,
Make Bold, Italic, and Underline feature for Messaging Channel
Make Bold, Italic, and Underline feature for Messaging Channel We need to highlight a chat in messaging for the customer with a Bold/Italic/Underline word, So customer can aware that word in that...