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Joe Brockhaus
Joined Jun 02, 2022
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Last activity Jun 28, 2022
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Latest activity by Joe Brockhaus
Joe Brockhaus commented,
Would it be possible to add support for `attachment.id` under the Comment details?
Zendesk Support placeholders reference – Zendesk help
The goal is to include enough attachment detail in the trigger to avoid immediately pinging the API. The Redact Comment Attachment endpoint requires the ticket, comment, and attachment ids.
For instance, consider the following liquid markup in a trigger + resulting payload with one attachment. The resulting JSON property `id` does not have a value since `attachment.id` is not included in the available placeholders. To redact an attachment, we have to retrieve all comments after receiving the webhook, just to get the attachment Ids.
View comment · Posted Jun 28, 2022 · Joe Brockhaus
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