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Gabriel from Contractbook

Joined Jul 08, 2022

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Last activity May 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Gabriel from Contractbook

Gabriel from Contractbook created a post,

Post Feedback - Reporting and analytics (Explore)

Can we have a direct report showing the tickets/chats which were solved with the 

Rapid Resolve?

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Feedback - Ticketing system (Support)

We cannot see the user’s OS and Browser information in tickets and chat views - will this be possible?

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Feedback - Chat and Messaging (Chat)

Missing text-formatting and link-embedding options on messages in Zendesk live chat - is this a feature on the pipeline?

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Feedback - Ticketing system (Support)

Each time a ticket must be placed on hold, it requires multiple interactions which change the status (hoes does this affect reporting, and can it be fixed so it works from the first attempt?).

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Q&A - Chat, messaging, and widgets

What do we need to get our Zendesk support and chat running on mobile devices? All our agents have installed the app, but we cannot use it because the login doesn't work. 

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Q&A - Tickets and email

Is there a straight-forward way of being notified when I get tagged in an internal note?

Posted May 04, 2023 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Q&A - Tickets and email

We have experienced that adding public comments to a ticket in Zendesk and then trying to change the ticket status with it simultaneously, doesn't update the status but results in submitting the ticket with its previous status.

It causes users to receive multiple notifications since agents have to manually change the status again, after submitting their comments. 

Any possibility to change that?

Posted Jul 08, 2022 · Gabriel from Contractbook

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Gabriel from Contractbook created a post,

Post Q&A - Users, groups, and organizations

Posted Jul 08, 2022 · Gabriel from Contractbook

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