AZ

Prakruti Hindia For his first ask "There is no way to restart...."

I have the same question for the following reasons:

• Ticket for initial chatbot engagement or agent engagement has been resolved and need the end-user to start at the beginning of the chatbot flow
• End-user accidentally clicked the wrong chatbot flow option and is now on the wrong path in the flow (resulting in the wrong agent being assigned based on the choices in that flow)