Yanni

1. Messaging
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Hi all,Is there any update on this limitation? The customer’s position in the queue to speak to an agent.

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• Yanni
• Created March 23, 2023 01:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to copy values between fields using triggers

Hi @Amie BrennanThank you for sharing the sample webhook. While your example is from string + ticket number for the value of a custom field. Is it possible to get the initial value from a certain t...

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• Yanni
• Created September 09, 2022 07:08
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Same!! Upvoting this and following this request!

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• Yanni
• Created April 05, 2022 23:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 vote to thisDefinitely need it. It's a very basic feature to be honest.

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• Yanni
• Created March 03, 2022 01:28
• 6 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1 we need this attribute

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• Yanni
• Created March 03, 2022 01:23
• 3 votes

1. Explore
2. ...
3. How to create and update reports
4. Can I report on the received at address in Explore?

@Oliver White (Admin)   I agree completely with the above, received at is an important attribute which exists on the ticket data, so to not include this within Explore doesn't make a lot of sens...

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• Yanni
• Edited March 02, 2022 01:52
• 2 votes