Adam Glover

1. Community
2. Feedback - Ticketing System (Support)
3. Draft mode in composer - We want your feedback :)

Our team just migrated to Agent Workspace and this change to Drafts and the separate text for Internal/Public notes is the biggest point of frustration. In our team, at least, internal notes served...

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• Adam Glover
• Created July 24, 2023 21:26
• 5 votes

1. Community
2. Zendesk Suite Q&A
3. Default sort for search results

Hi Dane,Do you know if there are any pending feature requests to build in a default sort order setting for Support's search results? As an admin it would be extremely useful to be able to set a def...

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• Adam Glover
• Created November 21, 2022 18:40
• 1 vote

1. Support
2. ...
3. General questions and issues about tickets
4. How can the follow-up tickets retain the ticket assignee?

Hi Zendesk Team, Are there any plans to implement assignee retention on follow up tickets in 2022? For companies of scale who pass tickets between agents frequently, setting up tags and nullifiers ...

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• Adam Glover
• Created April 18, 2022 15:34
• 1 vote