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Leon Brubacher

Joined Dec 15, 2023

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Last activity Dec 19, 2023

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Latest activity by Leon Brubacher

Leon Brubacher commented,

CommentAccounts and billing

Hi Brett

I checked with credit card company why card is being declined. They told me Zendesk is using incorrect expiry date. I went to my account and checked credit card information on file and it is all correct. I reentered the card information same as it was and updated my support ticket to say what I had done. Now nothing. No reply. Yesterday said Zendesk will be turned on for 48 hours. See what tomorrow brings. 

View comment · Posted Dec 19, 2023 · Leon Brubacher

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Leon Brubacher commented,

CommentAccounts and billing

Hi Bret,

I don't have any payment information to update. Nothing has changed on my payment information. Have you been able to process the payment?

View comment · Posted Dec 18, 2023 · Leon Brubacher

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Leon Brubacher commented,

CommentAccounts and billing

We have been disconnected from Zendesk  because of one unprocessed payment of $1.20.

We do not know why the payment didn't process. The card is not expired, neither is there any holds or blocks on it. Credit card company says problem is with Zendesk. But Zendesk does not seem to care as emails go unanswered and I cannot find a number to actually talk to anyone that can help me.  If anyone can direct us as to how we can get this resolved we would be very grateful.  

View comment · Posted Dec 15, 2023 · Leon Brubacher

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