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Guerrero Diaz's Avatar

Guerrero Diaz

Joined Jan 21, 2022

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Last activity Jan 21, 2022

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Latest activity by Guerrero Diaz

Guerrero Diaz commented,

CommentTicket automation and collaboration

We've several times run into an issue where an agent mistakenly put to a copy a user from another organization. This is a big problem for us, because that ticket may contain private information from the other organization. Can I restrict who can be added to a copy? Ideally, it could only be a user with the domain fits inside the organization of the ticket.

View comment · Posted Jan 21, 2022 · Guerrero Diaz

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