Daniel Carvell-Brittain

I agree with Tobias, it's very frustrating to have to submit a ticket to ensure the internal note is posted and then we have agents who forget to go back and publicly reply. The private comments app was so good for this. 

Shawna James is there an update on this from your PM team? 

Super disappointed in the removal of the Private Comments app and the Redaction app. These were incredibly useful. Particularly, the Private Comments app was much quicker to use when pinned to the sidebar than it is to manually add a private comment.

Please can these apps be readded? The replacement for this being to use internal comments isn't really a replacement, more like a step back from creating a streamlined workflow. 

Thanks!