Joel Sandi
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Total activity77
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes40
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Subscriptions18
Activity overview
Latest activity by Joel Sandi-
Joel Sandi commented,
Is there a way to see a log of changes to visibility permissions for a given article -- when did a change happen, to what permission, and by whom it was made? I don't see this in the article Revisi...
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Joel Sandi commented,
Orsolya Forster - I came to this post looking for help sorting out what appears to be a continuing inconsistency or discrepancy in counting upvotes and downvotes via the OOB reporting since the Gui...
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Joel Sandi commented,
I'm noticing a weird discrepancy in tracking upvotes and downvotes via the OOB Zendesk Guide Explore dashboard. The core question is, in the data filters list, what is the difference between select...
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Joel Sandi commented,
That's unfortunate, but thanks Sabra! Added: https://support.zendesk.com/hc/en-us/community/posts/5687079377434-More-search-results-in-Knowledge-Context-Panel
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Joel Sandi created a post,
More search results in Knowledge Context Panel
Please allow agents using the Knowledge Context Panel to view complete search results, either through extended scrolling or pagination of results. The limitation to 10 results is leading to added e...
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Joel Sandi commented,
Our agents are frustrated by having only 10 search results and are asking to be able to see more via pagination, like they can directly on the site itself. Is that something that can be configured ...
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Joel Sandi commented,
Hi Gavin (sorry, your handle is not coming up after the @ here for me). We haven't been able to resolve this with any OOO reporting on Zendesk itself. Seems the best you can do is be disciplined at...
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Joel Sandi commented,
Mary Paez - Oh yikes. It's ridiculous this remains unreportable directly inside the place where all the data itself already happens to be. Why does Zendesk make this so difficult?
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Joel Sandi commented,
Hi Mary Paez! Did you ever happen to resolve this? We find ourselves in the same boat currently, trying to build out reports and dashboards for our recently launched KCS program, and in searching c...
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Joel Sandi commented,
We're continuing to struggle getting an accurate per-user (and, extrapolating further, per team) link rate calculation, similar to this question raised a couple years ago: https://support.zendesk.c...