Joel Sandi
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Last activity
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Activity overview
Latest activity by Joel Sandi-
Joel Sandi commented,
Ah, I see. Yeah, Yext or not, the idea would be to glean from what is returned per article what section and category each is in in order to leverage those attributes. Unfortunate that it doesn't wo...
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Joel Sandi commented,
Interesting, thanks, Greg Katechis. Would this actually help accomplish my intention -- to associate each article in the Articles call with a specific category and section name? At first glance, it...
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Joel Sandi created a post,
Retrieving Category and Section names in Articles API
We integrate with Yext to provide a federated search experience in our Zendesk Help Center. We want to feature faceted filtering in Zendesk article search results based on articles' categories and ...
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Joel Sandi commented,
Orsolya Forster - Totally fair question, and one I thought about afterward, as well. What we want to examine is: Growth and development of the content library over time. Whether amount of content ...
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Joel Sandi commented,
Hello! I want to see something I think is rather rudimentary and simple, but can't seem to find a way to render: How many published articles simply existed month over month? NOT how many were viewe...
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Joel Sandi created a post,
Add a "Clear Format" button in the help center article editor toolbar
Feature Request Summary: One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingly missing here: clear formatting. Description/Use Cases: So much of our do...
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Joel Sandi commented,
One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingly missing here: clear formatting. Since so much of our documentation starts elsewhere for necessary coll...
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Joel Sandi commented,
☝🏾☝🏾☝🏾☝🏾All of the things Tony says above! There are some very basic efficiency drivers common to other knowledge platforms (including those packaged with CRM and ticket management) that ZD Guide ...
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Joel Sandi commented,
Any chance of making tables available in content blocks? We have a number of tables we'd like to reuse in multiple places, and it would be much easier to manage each in a single place.