Chin Sin
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Last activity
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Activity overview
Latest activity by Chin Sin-
Chin Sin commented,
Hi Gabriel, I think the mobile limitations only mention that the history is limited to last 100 message. Conversation history :The conversation history is limited to the last 100 messages. For ea...
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Chin Sin commented,
Hi Gabriel, We had configured a trigger to close the ticket after it is set to solved. Unfortunately we still see the history in the messaging. We are using version 2.3.0 of the SDK for both iOS an...
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Chin Sin commented,
Hi, Can I set forget history for iOS and Android?
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Chin Sin commented,
Hi, In my sandbox environment, I am able to login using JWT and able to obverse the user profile has the name and external_id that I set in the JWT token. But in the production environment, I am no...
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Chin Sin commented,
Hi Aimee Spanier, I noticed that the diagram in the Overview now includes Mobile SDK. Previously the Mobile SDK has a different JWT flow where Zendesk will request the JWT token from our back-end. ...
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Chin Sin created a post,
Zendesk Mobile Support SDK > ZDKHelpCenterProvider
Hi, We noticed that after setting below parameters, the API query did not return any results. There is an additional "query=" appeneded before the sort_by. Please help to check and advise. let ...
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Chin Sin commented,
Hi, Is there a way to set different password policies for different account? For example, service account used for monitoring?
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Chin Sin commented,
Hi Zendesk team, Is there a way to create a service account? This service account is used only for API calls and cannot be used to login. Regards, Chin Sin
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Chin Sin commented,
Hi, Does the audit log includes failed login attempts and also account locked ? Regards, CS
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Chin Sin commented,
Hi Tipene Hughes, It seems that the test webhook does not work for placeholder but the placeholder works with the actual trigger + webhook. The solution was actually proposed by Zendesk technical c...