Chin Sin
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Recent activity by Chin Sin-
Hi Gabriel, I think the mobile limitations only mention that the history is limited to last 100 message. Conversation history :The conversation history is limited to the last 100 messages. For ea...
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Hi Gabriel, We had configured a trigger to close the ticket after it is set to solved. Unfortunately we still see the history in the messaging. We are using version 2.3.0 of the SDK for both iOS an...
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Hi, Can I set forget history for iOS and Android?
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Hi, In my sandbox environment, I am able to login using JWT and able to obverse the user profile has the name and external_id that I set in the JWT token. But in the production environment, I am no...
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Hi Aimee Spanier, I noticed that the diagram in the Overview now includes Mobile SDK. Previously the Mobile SDK has a different JWT flow where Zendesk will request the JWT token from our back-end. ...
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Hi, Is there a way to set different password policies for different account? For example, service account used for monitoring?
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Hi Zendesk team, Is there a way to create a service account? This service account is used only for API calls and cannot be used to login. Regards, Chin Sin
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Hi, Does the audit log includes failed login attempts and also account locked ? Regards, CS
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Hi Tipene Hughes, It seems that the test webhook does not work for placeholder but the placeholder works with the actual trigger + webhook. The solution was actually proposed by Zendesk technical c...
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Hi, is it possible to use the place holder in the request body of the webhook? Background: I am using webhook to trigger an update to the ticket to populate a custom ticket field with the requester...