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Boris Fernandez

Joined Mar 10, 2022

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Last activity Jun 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Boris Fernandez

Boris Fernandez commented,

CommentSEO and help center search

Ho I see why. My code is slightly different. I am not converting from one to one . I just want to redirect any 404 to the main page of the help center

So was using that function below and then also added the corresponding not-found class to the error page. But I am always hitting a "$ is not defined" error...  (note my script is loading first and on top of anything else)

So the main idea here is to use the following code to fully load the page before running the script. then if the "not-found" is detected to redirect to the location set...

But no luck so far.

$(document).ready(function() {
            if ($(".not-found").length > 0) {
                window.location.href = 'https://xxxxx.xx.xxx';
          }
        });

And

{{t 'nonexistent_page'}}

View comment · Edited Jun 09, 2022 · Boris Fernandez

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Boris Fernandez commented,

CommentSEO and help center search

CJ Johnson  cannot make it work. Actually no error from the JS on the dev console. Not sure what I am doing wrong.

When you say you do not need the function, how do you input the code in the script.js ? 
I tested the error_page.hbs also to see if I could miss something but nothing off there too... 

Everything looks pretty straight forward though...

View comment · Posted Jun 09, 2022 · Boris Fernandez

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Boris Fernandez commented,

CommentSEO and help center search
Don't think that solution works anymore. eg. I do not have that part on our script.js file :

$(document).ready(function() {

View comment · Posted Jun 09, 2022 · Boris Fernandez

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Boris Fernandez commented,

CommentHelp with apps and integrations

Installed that app . I am struggling to understand two things : 

- Why is the field not showing. What makes it "hidden" in the view ? 
- Why cannot we linked two existing tickets already ? Notes are not an efficient way for our agents to see the information like this. Fields are.


View comment · Posted May 18, 2022 · Boris Fernandez

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Boris Fernandez commented,

Community comment Feedback - Ticketing system (Support)

Is there any update on this limitation ? 

View comment · Posted Mar 28, 2022 · Boris Fernandez

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Boris Fernandez commented,

CommentWorking with articles in the knowledge base

we need to reuse contents accross several different sections and we are building articles with blocks. We have an issue with blocks because we simply cannot use them with image.

So at the moment we have no other solutions to copy-paste articles to put them in different categories and section and to maintain several different articles who are basically the same.

Is there a way around the block lack of image support ?

Will this feature be added soon ? 

View comment · Edited Mar 23, 2022 · Boris Fernandez

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Boris Fernandez created a post,

Post Feedback - Ticketing system (Support)

ref: https://xxxxxx.zendesk.com/agent/user_filters & https://xxxxxx.zendesk.com/agent/organizations

Features :

- Adding columns
Eg  of usage :  adding a column to display the Org name in the customers list view or and in the organisaztion view list we would like to display the sumn of customer belonging to it....

- Sort by
today those views are not sortable. Sorting by colum alphabetical order could be a great start 

This kind of custom view setup could really be a nice thing to have for us. It will 

Posted Mar 10, 2022 · Boris Fernandez

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